How do I create an account?
You can create your account by going to www.themarketplace.gorobinsons.ph. You may register using your email address.
How are items priced on GoRobinsons?
All products on our website are sold at the same price as our offline stores.
What are the goods available at GoRobinsons?
We offer grocery items from The Marketplace. Stay tuned for more items from your favourite retail brands soon.
What is the minimum order value?
We require a minimum amount of P1,000 for each transaction.
Is there a maximum amount or quantity to order?
We follow quantity restrictions imposed by DTI on select basic commodities. Likewise, we abide by local government regulations on the selling and delivery of liquor in select areas.
Due to delivery or supply constraints, we may also limit the quantity allowed per order for certain products.
Can someone abroad order and deliver locally?
Yes. Anyone can order on the site as long as the area where products will be delivered are covered by GoRobinsons.
Can I request for substitute items in case some of the products I ordered are unavailable?
Unfortunately, all unavailable items during the picking process will be left out. This is a system limitation at the moment. Watch out for this substitution feature in the future. Final charges to your account will be based on actual items fulfilled.
How can I get updates of my order?
You will be receiving email or text notifications regarding the status of your order.
For email notifications, in case they are not in your primary inbox, please check your spam or promotions folders. If you don't receive any notification, please do not hesitate to contact us at firstname.lastname@example.org.